Refund policy

We want you to love your learning tower. If something isn't right, we have a 30-day return policy — you have 30 days from the day your order arrives to request a return.

To be eligible, your item must be:
- Unused and unassembled, in the same condition you received it, with all parts included
- In its original packaging
- Accompanied by your order number or proof of purchase

How to start a return
Email us at connect@xubbylullza.shop with your order number and the reason for your return. Once we approve it, we'll reply with the return address and simple instructions so you know exactly where to send it. Please don't ship anything back before your return is approved; unrequested returns can't be accepted.

Return shipping
If your item arrived damaged, defective, or incorrect, we'll make it right at no cost to you — we'll cover your return shipping (just send us the receipt and we'll reimburse you) and send a replacement or full refund. For change-of-mind returns, you're responsible for return shipping to the address we provide, and original shipping charges are non-refundable.

Damaged or wrong items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at connect@xubbylullza.shop with a photo, and we'll make it right quickly.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it can take a few extra days to appear on your statement. If it has been more than 15 business days since approval and you haven't received it, please reach out.

Non-returnable items
For safety and hygiene, we cannot accept returns on items that have been used or assembled, or on gift cards and final-sale items. Not sure if your item qualifies? Ask us before you buy.

Exchanges
The fastest way to exchange is to return your original item and, once approved, place a new order for the one you want.

Cancellations
Need to cancel? Email us before your order ships (usually within 1–2 business days of ordering) and we'll cancel it for a full refund. Once an order has shipped, it follows the return process above.

Questions about returns, exchanges, or refunds? We're happy to help at connect@xubbylullza.shop.